Store Policy

Customer Care

Our Promise At Top Pampered Pets, your satisfaction is our top priority. We are committed to providing you and your pets with the best products and shopping experience possible.

How to Reach Us 📞 Phone: +1 (908) 585-6722 📍 Address: 125 Holland Dr, Belton, SC 29627

We are available Monday–Friday, 9AM–5PM EST.

Order Issues If there is any problem with your order — wrong item, missing product, or damaged goods — contact us right away and we will make it right. Your happiness is guaranteed.

Product Questions Not sure which product is right for your pet? Give us a call! We're happy to help you find exactly what your furry, feathered, or scaly friend needs.

Response Time We aim to respond to all inquiries within 1 business day.

Feedback We love hearing from our customers! If you had a great experience, leave us a review. If something wasn't right, let us know so we can improve.

Thank You Thank you for shopping with Top Pampered Pets — where every pet is family. 🐾

PRIVACY & SAFETY

Your Privacy Matters At Top Pampered Pets, we are committed to protecting your personal information. We will never sell, trade, or share your information with third parties without your consent.

Information We Collect When you place an order, we may collect:

Your name and contact information
Shipping and billing address
Payment information (processed securely — we never store card details)
Email address

How We Use Your Information We use your information only to:

Process and fulfill your orders
Send order confirmations and tracking updates
Respond to your questions or concerns
Improve your shopping experience

Payment Security All transactions on our site are encrypted and processed securely through Wix Payments. Your financial information is never stored on our servers.

Cookies Our website uses cookies to improve your browsing experience. You can choose to disable cookies in your browser settings at any time.

Third Party Links Our site may contain links to third party websites. We are not responsible for the privacy practices of those sites.

Children's Privacy Our website is not directed to children under 13. We do not knowingly collect personal information from children.

Changes to This Policy We may update this policy from time to time. Any changes will be posted on this page.

Contact Us If you have any questions about our privacy practices, contact us at: 📞 (908) 585-6722 📍 125 Holland Dr, Belton, SC 29627

Wholesale Inquiries

Partner With Us Are you a retailer or business interested in carrying Top Pampered Pets products? We'd love to work with you! We offer competitive wholesale pricing for qualified businesses.

Who Can Apply We welcome wholesale inquiries from:

Pet stores and boutiques
Veterinary offices and clinics
Grooming salons
Online retailers
Animal shelters and rescue organizations

Minimum Order A minimum order quantity may apply for wholesale accounts. Contact us for details.

How to Apply To get started with a wholesale account, reach out to us directly:

📞 Phone: (908) 585-6722 📍 Address: 125 Holland Dr, Belton, SC 29627

Please have the following ready when you contact us:

Business name and type
Business license or tax ID number
Estimated monthly order volume

Response Time We review all wholesale inquiries within 2-3 business days and will follow up with pricing and next steps.

Why Partner With Us?

Premium quality pet products
Competitive wholesale pricing
Reliable and fast fulfillment
Dedicated customer support

We look forward to building a great partnership with you! 🐾

Payment Methods

Safe & Secure Checkout At Top Pampered Pets, we want your shopping experience to be easy and secure. We accept a variety of payment methods to make checkout as convenient as possible.

Accepted Payment Methods We currently accept the following forms of payment:

💳 Credit & Debit Cards

Visa
Mastercard
American Express
Discover

🍎 Digital Wallets

Apple Pay
Google Pay
PayPal

Payment Security All payments are processed through a secure, encrypted checkout. We never store your credit card or payment information on our servers. Your financial data is always safe with us.

Payment Issues If your payment is declined or you experience any issues at checkout, please try the following:

Double check your billing address matches your card on file
Try a different payment method
Contact your bank to ensure there are no restrictions on your account

If the issue continues, contact us and we'll help you complete your order.

Sales Tax Sales tax will be applied to orders where required by law based on your shipping address.